Job Responsibilities

• Implement service operations at new customers using existing processes.
• Secure continuous operations, in collaboration with customer local teams (where applicable)
• Monitor financial performance and support AOP / FCx activities
• Identify and develop process improvements in order to increase performance and reduce costs.
• Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
• Integrate service extensions into customer’s operation.
• Document process customizations and create the Operations Manual

Secondary responsibilities

• Perform data analysis.
• Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.

Personal & interpersonal skills

• Strong analytical skills combined with social competences
• High level of energy, persistence and “can do” attitude
• Customer oriented
• Team player
• Open minded. Experience dealing with different environments/cultures
• High professional integrity and ethical standards
• Available for occasional international travel
• Autonomous and self-driven

Job Requirements

• Degree in engineering, computer sciences or business administration with more than 3 years of work experience
• Project management and/or process design experience
• Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
• Able to analyze large data packages. Programming skills will be a plus
• Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
• Basic knowledge of financial reporting and terminology